Note: This Privacy Policy applies to all users of the wbet platform at wbet.vu, including registered account holders and unregistered visitors. By using the wbet website or creating an Account, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
1. Who We Are
1.1 wbet ("we", "us", "our") operates the online gaming and sports betting platform accessible at wbet.vu (the "Platform"). wbet is the data controller responsible for the personal data collected and processed through the Platform.
1.2 The wbet platform serves players primarily in Malaysia and regions where access to online gaming services is lawful. All data processing activities described in this Policy are conducted in connection with the operation of the wbet Platform and the provision of gaming, sportsbook, and associated services to registered Players.
1.3 For privacy-related enquiries, contact our Data Protection team via the contact details set out in Section 14 of this Policy.
2. Data We Collect
2.1 wbet collects the following categories of personal data from Players and Platform visitors:
- Identity Data: Full legal name, date of birth, gender, and nationality as provided at registration or during KYC verification;
- Contact Data: Email address, phone number, and residential address;
- Identity Verification Documents: Copies of government-issued identification such as MyKad (for Malaysian residents), passport, or utility bills, collected as part of mandatory KYC and AML compliance processes;
- Financial Data: Payment method details (eWallet identifiers, bank account details), transaction history, deposit and withdrawal records, and account balance information;
- Account Data: Username, account settings, bonus status, game history, bet records, and login credentials (passwords stored in encrypted, non-reversible form only);
- Technical Data: IP address, device identifiers, browser type and version, operating system, screen resolution, and time zone;
- Usage Data: Pages visited, features used, session duration, click patterns, and in-platform navigation behaviour;
- Communications Data: Records of your communications with wbet support via live chat or email, including timestamps and content.
KYC Data: Identity document data collected for KYC purposes is used exclusively for age verification, identity verification, and anti-money laundering compliance. It is not used for marketing, profiling, or shared with commercial third parties.
3. How We Collect Data
3.1 wbet collects personal data through the following channels:
- Direct Registration: Data you provide when creating a wbet account, including name, contact information, and date of birth;
- Account Activity: Data generated through your use of the Platform, including bets placed, games played, deposits, and withdrawals;
- KYC Submission: Identity documents uploaded as part of the account verification process;
- Payment Processing: Transaction data received via payment gateways when deposits or withdrawals are processed through Touch n Go eWallet, Boost, Maybank, CIMB, or Public Bank;
- Technical Collection: Data collected automatically through cookies, pixels, and server logs when you visit wbet.vu;
- Support Interactions: Information you provide during live chat conversations or email exchanges with the wbet support team.
4. How We Use Your Data
4.1 wbet processes personal data for the following purposes:
- To create and manage your Account and verify your identity and age (21+);
- To process deposits, withdrawals, and in-Platform transactions in MYR;
- To provide access to casino games, live dealer tables, sportsbook markets, and esports betting;
- To comply with Know Your Customer (KYC), Anti-Money Laundering (AML), and applicable gaming regulatory obligations;
- To detect, prevent, and investigate fraud, money laundering, cheating, and other prohibited activities;
- To administer bonuses, promotions, and loyalty programmes;
- To provide customer support and respond to your queries;
- To send you transactional communications regarding your Account (mandatory) and, where you have opted in, promotional communications;
- To enforce our Terms and Conditions and protect the legal rights of wbet and its players;
- To monitor Platform performance, conduct analytics, and improve services;
- To fulfil responsible gaming obligations, including administering self-exclusion and deposit limit requests.
4.2 wbet does not engage in automated decision-making that produces legal or similarly significant effects for Players without human review, except where required by AML or fraud detection systems — in which case, Players may request human review by contacting support.
5. Legal Basis for Processing
5.1 wbet processes personal data on the following legal bases:
- Contractual Necessity: Processing required to perform the contract between wbet and a registered Player, including account management, payment processing, and service delivery;
- Legal Obligation: Processing necessary to comply with applicable laws and regulations, including KYC, AML, gaming licence conditions, and data retention laws;
- Legitimate Interests: Processing conducted in the legitimate interests of wbet, including fraud prevention, security monitoring, and platform analytics, where such interests are not overridden by the rights of the Player;
- Consent: Processing based on your explicit consent, including the receipt of marketing and promotional communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.
6. Data Sharing & Disclosure
6.1 wbet does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes.
6.2 wbet may share your personal data with the following categories of third parties, strictly to the extent necessary for their function:
- Payment Processors: Financial service providers facilitating your deposits and withdrawals, including Touch n Go eWallet, Boost, and Malaysian banking partners;
- Identity Verification Providers: Third-party KYC and AML compliance service providers who assist in verifying identity documents;
- Game Software Providers: Licensed game studios whose software operates on the Platform may receive anonymised or pseudonymised session data for game integrity and audit purposes;
- IT and Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity providers who process data on wbet's behalf under strict data processing agreements;
- Regulatory Authorities: Gaming regulators, financial intelligence units, and law enforcement agencies where disclosure is required by law or regulatory obligation;
- Legal Advisers: Legal professionals and dispute resolution bodies in connection with legal proceedings or formal dispute resolution processes.
6.3 All third-party processors engaged by wbet are contractually bound to process data only on wbet's instructions and in accordance with applicable data protection standards.
7. International Data Transfers
7.1 The wbet Platform serves Malaysian players as its primary audience. Data is processed and stored primarily on infrastructure located in Asia-Pacific regions to minimise latency and align with local regulatory expectations.
7.2 Where data is transferred to processors or sub-processors outside the primary hosting jurisdiction, wbet ensures that appropriate safeguards are in place, including contractual clauses equivalent to internationally recognised data protection standards. Such transfers are limited to what is necessary for the provision of the Platform's services.
8. Data Retention
8.1 wbet retains personal data for the period necessary to fulfil the purposes described in this Policy, subject to any longer retention periods required by law or regulatory obligation.
8.2 As a general guide, the following retention periods apply:
- Account and transaction data: Retained for a minimum of 5 years following account closure, in accordance with applicable AML and gaming regulatory record-keeping requirements;
- KYC and identity documents: Retained for the duration of the account relationship and a minimum of 5 years post-closure;
- Support communications: Retained for 2 years unless extended retention is required for dispute resolution or legal proceedings;
- Marketing consent records: Retained for the period during which consent is active, plus a reasonable period thereafter to evidence the consent if required.
8.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.
9. Cookies & Tracking Technologies
9.1 wbet uses cookies and similar tracking technologies (including pixel tags and local storage objects) to operate and improve the Platform. The categories of cookies used include:
- Essential Cookies: Required for the Platform to function. These include session management cookies, authentication tokens, and security cookies. These cannot be disabled without impairing Platform functionality;
- Functional Cookies: Used to remember your preferences, such as language settings and last visited game categories;
- Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the Platform, helping us identify areas for improvement;
- Fraud Prevention Cookies: Used to detect and prevent fraudulent activity, including bot detection and account security monitoring.
9.2 You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of the wbet Platform.
Note: wbet does not use third-party advertising or cross-site tracking cookies to build profiles for advertising on other platforms.
10. Security Measures
10.1 wbet implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and wbet servers;
- Encryption of sensitive data at rest, including payment information and identity documents;
- Role-based access controls limiting data access to personnel who require it for their function;
- Regular security audits and penetration testing of Platform systems;
- Automated monitoring for anomalous access patterns and potential data breaches.
10.2 In the event of a personal data breach that poses a risk to the rights and freedoms of affected Players, wbet will take prompt remedial action and notify affected Players in accordance with applicable regulatory requirements.
11. Your Rights
11.1 Subject to applicable law and regulatory restrictions, you have the following rights regarding your personal data held by wbet:
- Right of Access: You may request a copy of the personal data wbet holds about you;
- Right to Rectification: You may request correction of inaccurate or incomplete personal data;
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal and regulatory retention obligations;
- Right to Restrict Processing: You may request that wbet restricts the processing of your data in certain circumstances;
- Right to Data Portability: You may request a machine-readable copy of data you have provided to wbet;
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing;
- Right to Object: You may object to processing based on legitimate interests, including direct marketing.
11.2 To exercise any of these rights, contact the wbet support team via live chat or email. Requests will be acknowledged within 5 business days and resolved within 30 days, subject to identity verification. Complex requests may require up to an additional 60 days, with prior notification to you.
12. Children & Minors
12.1 The wbet Platform is strictly for individuals who are 21 years of age or older. wbet does not knowingly collect, store, or process personal data from persons under 21 years of age.
12.2 If wbet becomes aware that personal data from an individual under 21 has been collected, that Account will be immediately suspended, the data deleted, and any funds returned via the deposit method where legally permissible.
12.3 If you believe a minor has registered an Account on the wbet Platform, please contact support immediately at the details in Section 14.
13. Changes to This Policy
13.1 wbet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or regulatory requirements. The "Last Updated" date at the top of this page reflects the most recent revision.
13.2 Where changes are material, wbet will notify registered Players via their registered email address or via an in-platform notification prior to the changes taking effect. Continued use of the Platform following notification constitutes acceptance of the revised Policy.
14. Contact Us
For any questions, concerns, or formal requests relating to this Privacy Policy or the handling of your personal data by wbet, please contact us via:
- Live Chat: Available 24/7 via the chat widget on wbet.vu, staffed in alignment with Malaysia Standard Time (MYT, UTC+8);
- Email: [email protected]
All privacy-related requests will be handled with priority and in accordance with the response timelines set out in Section 11.2 of this Policy.